Cancellations & Refund Policy

  • Cancellation requests will processed untill before installing the script in client server.After installation the cancellation policy will not applicable.Cancellation will be processed only through e-mail.
  • Once the cancellation is done ,your amount will be refunded soon.Once the product is sold and installed ,then the product will not retun back .
  • If customization started in our hosting then the product will not refunded.

Permissions and Copyrights


  • No responsibility will be accepted by TIBS for damage or losses incurred by the client .
  • Copyright of the completed web designs, images, pages, scripts ,code and source files created by the Developer for the project shall be with the Client upon final payment.If payment is not done then the ownership of designs and all code is with TIBS
  • These terms of use grant a non-exclusive limited license so that the Client can use the design on one website on one domain name only. The Client is not permitted to use a design for more than one website without prior written agreement between the Client and the Developer.
  • The Client agrees that resale or distribution of the completed files is forbidden unless prior information is made between the Client and the TIBS

Error And Liabilities


  • TIBS will pursue due care to ensure applications create by TIBS are free of errors
  • TIBS will correct any errors made by us while installing the products
  • TIBS does not accept responsibility for losses or damage arising from errors
  • TIBS does not accept responsibilty for errors,damages,losses or additional cost that relate to third party products that TIBS may require completing the quoted applications.

Alterations


  • Free support will be provide for 24 hours (3days) that includes only working days.
  • Any alterations requested by the client after development has begun will extra development and regression testing time.Dependent upon the alteration or change requested an average of 24 hours,in case of extra development time per alteration should be allowed .
  • TIBS will not accept responsibility for any alterations performed by the client or any third party which may cause or induce errors
  • If TIBS are required to correct said alterations or errors resulting from said alterations, induced,injected or otherwise caused by the parties other than TIBS, the client will be charged at the hourly rate that is current for TIBS at the time said errors are to be fixed
  • Major Changes: If it is major customization, it will be charged as per the extra development cost.
  • Major Changes: If it is minor customization or technical errors from our side then it will be free of cost.

Payment


  • If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email
  • All invoices are to be processed as per the schedule via your preferred method of payment
  • Once the full payment is done,then we will deliver the script in your sever.

Access Requirements


  • The client need to be provide the FTP and database credentials to upload the script in client server.

General Approach


For general website design & development projects we employ the following steps:

  • Once we have the brand details such as logo, images, branding materials etc, we will have a mock-up for your review within 5 to 10 working days.
  • You can review the design and suggest improvements accordingly. Depending upon your project, generally up to 3 to 5 design modifications that can be done within the given estimates. Please refer to your allocated design and development hours for details.
  • Once design is finalised & approved, we’ll proceed with the HTML development. At this stage we generally need around 3 to 5 banner text and/or images for rotation.
  • Once, HTML is done, if CMS is included in your project, we will proceed to setup your website on your selected Content Management System (CMS). Please provide all content and copy prior to the development phase.
  • Depending upon the time and resources allocated to your project, we’ll transfer as much content as possible from the old website to the new website. Remaining content can be transferred via the CMS
  • Once the site is ready from our end, we generally hand it over to you for further review, test and/or to upload/change contents as necessary.
  • At this stage you need to give us a Go-Live date for us to make the new website/project live.
  • Your website can be made live within 3 to 5 working days of a Go Live approval.Kindly note that we require full payment prior to transferring the website on any external servers.
  • You will be kept updated via emails and/or telephone calls as the project demands. However, please do not hesitate to contact us any time you require a project status. Also, please always keep us updated with your relevant email addresses/contact details.
  • Once the website/application has been made live on the client’s domain, it is their responsibility to take regular full back-ups and to update all components and third party softwares.

Acceptance


For general website design & development projects we employ the following steps:

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

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